Terms & Conditions

1. Agreement to Terms

By accessing and using the services of [Your Flower Shop Name] (“we,” “us,” or “our”), whether through our website, phone, or in-person, you (“customer,” “you,” or “your”) agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services

We provide fresh flowers, plants, floral arrangements, and related products and services including:

  • Custom floral arrangements
  • Wedding and event florals
  • Regular delivery services
  • Plant care and maintenance
  • Floral design consultation

3. Orders and Payment

Order Placement

  • Orders may be placed online, by phone, or in-person
  • All orders are subject to availability and acceptance
  • We reserve the right to refuse or cancel any order
  • Prices are subject to change without notice

Payment Terms

  • Payment is due at time of order unless credit arrangements have been made
  • We accept [list accepted payment methods]
  • For wedding and event orders, a 50% deposit is required to secure your date
  • Credit card information is processed securely and not stored on our systems

Pricing

  • All prices are in [currency] and include applicable taxes unless otherwise stated
  • Delivery fees are additional and vary by location
  • Holiday surcharges may apply during peak seasons

4. Delivery Terms

Delivery Areas

We deliver to [specify your delivery areas/zones]. Delivery fees vary by distance from our shop.

Delivery Times

  • Standard delivery hours: [specify hours]
  • Same-day delivery orders must be placed by [cutoff time]
  • Holiday and special occasion deliveries may have different schedules
  • Delivery times are estimates and not guaranteed

Delivery Requirements

  • Someone must be available to receive the delivery
  • We are not responsible for deliveries left unattended at customer’s request
  • Delivery address must be accurate and complete
  • Additional charges apply for redelivery attempts

Delivery Issues

  • If recipient is unavailable, we will attempt to contact them
  • Items may be left with neighbors, building management, or in a safe location at our discretion
  • Customer assumes responsibility for items once delivered

5. Product Quality and Substitutions

Fresh Flowers

  • We guarantee freshness for 7 days with proper care
  • Natural variations in flowers are expected and not grounds for refund
  • Seasonal availability may require substitutions
  • We reserve the right to substitute flowers of equal or greater value

Substitutions

  • Substitutions may be necessary due to seasonal availability
  • We will maintain the style, color scheme, and value of the original design
  • Specific flower requests cannot be guaranteed unless confirmed at time of order

6. Care Instructions and Liability

Customer Responsibility

  • Proper care instructions will be provided with each order
  • Customers are responsible for following care instructions
  • We are not liable for damage due to improper care or handling

Limitation of Liability

  • Our liability is limited to the purchase price of the item
  • We are not responsible for consequential or indirect damages
  • Claims must be reported within 24 hours of delivery

7. Wedding and Event Services

Contracts

  • Separate contracts required for wedding and event services
  • Changes to orders must be made at least 7 days before event date
  • Final guest count required 72 hours before event

Cancellation Policy

  • Deposits are non-refundable within 30 days of event
  • Cancellations more than 30 days prior: 50% deposit retained
  • Weather-related cancellations handled case-by-case

8. Intellectual Property

Our Content

  • All designs, images, and content on our website are our property
  • Customers may not reproduce or use our designs without permission
  • Our floral designs are protected by copyright

Customer Content

  • By sharing photos of our work, you grant us permission to use them for marketing
  • We respect your privacy and will not use personal information inappropriately

9. Privacy and Data Protection

Information Collection

  • We collect information necessary to fulfill orders
  • Personal information is kept confidential and secure
  • We do not sell customer information to third parties

Communication

  • By providing contact information, you consent to receive order updates
  • Marketing communications are opt-in only
  • You may unsubscribe from marketing emails at any time

10. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our control, including but not limited to:

  • Natural disasters or severe weather
  • Labor strikes or shortages
  • Supplier issues or flower market closures
  • Government regulations or restrictions

11. Dispute Resolution

Governing Law

These terms are governed by the laws of [your state/province/country].

Resolution Process

  1. Contact us directly to resolve any issues
  2. Good faith effort to resolve disputes informally
  3. Binding arbitration if informal resolution fails
  4. Legal action limited to [your jurisdiction]

12. Modifications

Terms Updates

  • We reserve the right to modify these terms at any time
  • Changes will be posted on our website with effective date
  • Continued use of our services constitutes acceptance of changes

Order Modifications

  • Changes to orders must be requested as soon as possible
  • We cannot guarantee changes can be accommodated
  • Additional charges may apply for order modifications

13. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14. Age Restrictions

Customers must be at least 18 years old to place orders. Orders placed by minors must have parental consent.

15. Holiday and Special Occasion Terms

Peak Season Policy

  • During peak seasons (Valentine’s Day, Mother’s Day, Christmas), special terms may apply
  • Higher demand may result in limited availability and longer delivery times
  • Holiday-specific cancellation and modification policies may be stricter

Special Handling

  • Some flowers and arrangements require special handling
  • Additional fees may apply for temperature-controlled delivery
  • Fragile arrangements may have delivery restrictions

16. Contact Information

Business Name: [Your Flower Shop Name]
Address: [Your Physical Address]
Phone: [Your Phone Number]
Email: [Your Email Address]
Website: [Your Website URL]
Business Hours: [Your Operating Hours]

17. Entire Agreement

These Terms and Conditions, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and [Your Flower Shop Name]. These terms supersede all prior agreements and understandings.

By placing an order with us, you acknowledge that you have read, understood, and agree to these Terms and Conditions.