Privacy Policy

1. Introduction

Landers Flowers is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our services, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect the following personal information:

Contact Information:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Delivery address (if different)

Order Information:

  • Purchase history
  • Payment information (processed securely through third-party processors)
  • Delivery preferences
  • Special instructions or requests

Account Information (if applicable):

  • Username and password
  • Account preferences
  • Communication preferences

Event & Wedding Information:

  • Event dates and details
  • Guest count
  • Venue information
  • Design preferences

Non-Personal Information

We may also collect non-personal information:

  • Browser type and version
  • Operating system
  • IP address
  • Website usage data
  • Cookies and tracking information
  • Referral sources

3. How We Collect Information

Direct Collection

  • When you place an order online, by phone, or in-person
  • When you create an account on our website
  • When you sign up for our newsletter or promotions
  • When you contact us for customer service
  • When you provide feedback or reviews

Automatic Collection

  • Through cookies and similar tracking technologies
  • Through website analytics tools
  • Through social media interactions
  • Through email marketing platforms

4. How We Use Your Information

Primary Uses

  • Order Fulfillment: Processing and delivering your orders
  • Customer Service: Responding to inquiries and resolving issues
  • Payment Processing: Securely processing payments
  • Communication: Order confirmations, delivery updates, and customer service

Secondary Uses (with your consent)

  • Marketing Communications: Newsletter, promotions, and special offers
  • Service Improvement: Analyzing usage patterns to improve our services
  • Personalization: Customizing your experience based on preferences
  • Legal Compliance: Meeting legal and regulatory requirements

5. Information Sharing and Disclosure

We DO Share Information With:

Service Providers:

  • Payment processors (credit card companies, PayPal, etc.)
  • Delivery partners and couriers
  • Email marketing services
  • Website hosting and analytics providers
  • Customer service platforms

Business Partners:

  • Wholesale flower suppliers (delivery information only)
  • Wedding venues and event planners (with your consent)

Legal Requirements:

  • When required by law or legal process
  • To protect our rights and property
  • In case of business transfer or merger

We DO NOT:

  • Sell your personal information to third parties
  • Share your information for others’ marketing without consent
  • Use your information for purposes other than stated in this policy

6. Data Security

Security Measures

We implement appropriate security measures to protect your information:

  • SSL encryption for online transactions
  • Secure payment processing through certified providers
  • Regular security updates and monitoring
  • Limited access to personal information on need-to-know basis
  • Physical security measures at our facilities

Payment Security

  • We do not store credit card information on our systems
  • All payments are processed through PCI-compliant third parties
  • Sensitive information is encrypted during transmission

7. Cookies and Tracking

Types of Cookies We Use

Essential Cookies: Required for website functionality Analytics Cookies: Help us understand how you use our website Marketing Cookies: Used to deliver relevant advertisements Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings:

  • Accept or reject cookies
  • Delete existing cookies
  • Set preferences for future cookies
  • Note: Disabling cookies may limit website functionality

8. Your Privacy Rights

General Rights

  • Access: Request information about data we have about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Unsubscribe from marketing communications

Marketing Communications

  • Email: Unsubscribe link in every marketing email
  • Phone: Request to be removed from call lists
  • Mail: Contact us to opt-out of postal marketing

How to Exercise Rights

Contact us at:

  • Email: jill@stjlandersflowers.com
  • Phone: (816) 396-8567
  • Mail: 120 S 5th St, Savannah, MO 64485

9. Data Retention

Retention Periods

  • Order Information: 7 years for tax and business records
  • Customer Accounts: Until account deletion requested
  • Marketing Lists: Until unsubscribe requested
  • Website Analytics: 2 years
  • Customer Service Records: 3 years

Deletion Process

When we no longer need your information, we will:

  • Securely delete electronic records
  • Properly dispose of physical records
  • Remove information from active systems
  • Maintain only what’s legally required

10. Third-Party Links

Our website may contain links to third-party websites. This privacy policy does not apply to those sites. We encourage you to read the privacy policies of any linked websites you visit.

11. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. International Users

If you are accessing our services from outside [your country], please note that your information may be transferred to, stored, and processed in [your country] where our servers are located and our business operates.

13. Changes to This Policy

Policy Updates

We may update this privacy policy from time to time. When we do:

  • We will post the updated policy on our website
  • We will update the “Last Updated” date
  • For significant changes, we will notify you by email
  • Continued use of our services constitutes acceptance of changes

Notification Methods

  • Email notification to registered customers
  • Website banner notification
  • In-store notices for significant changes

14. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information we collect
  • Right to delete personal information
  • Right to opt-out of sale of personal information
  • Right to non-discrimination for exercising your rights

Note: We do not sell personal information to third parties.

15. European Privacy Rights (GDPR)

If you are in the European Union, you have rights under the General Data Protection Regulation:

  • Lawful basis for processing your information
  • Right to access, rectify, erase, or restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

By using our services, you acknowledge that you have read and understood this policy.